Terms of Service
GENERAL TERMS & CONDITIONS
This document establishes the General Terms of Use and General Conditions of Online Sales for LIZYARA's webpage. Browsing the website and/or purchasing any product through it implies acceptance of these General Conditions.
1.1 Ownership of the Online Store
The domain and online store available at www.lizyarajewels.pt (hereinafter referred to as "online store" or "website") is owned by Patricia Amaro Miranda with the Tax ID 218841752 and owner of the LIZYARA brand.
1.2 Scope of Application
These General Conditions govern the visit/navigation and the purchase and sale transactions carried out in the online store, between any individual who uses it purely for personal purposes, as a final consumer, without the intention of reselling the items purchased there, and Patricia Amaro Miranda as responsible for marketing her products through this online store.
The User agrees to use this website in compliance with the applicable laws, refraining from using the page for activities contrary to the law, morals, good customs, or rights and interests of third parties.
The intellectual property of LIZYARA JEWELS, Patricia Amaro Miranda, and as such, protected by the Industrial Property Law norms, includes all trademarks, distinctive signs, images, texts, photographs, and any other works/creations reproduced or represented on the online store, thus any total or partial reproduction or representation of the same website or any elements present on it is prohibited.
1.3 Amendment of these Conditions
LIZYARA JEWELS reserves the right to freely modify the General Conditions at any time to adapt them to applicable legislation, without any prior notice.
LIZYARA JEWELS also reserves the right to unilaterally modify at any time, without prior notice, the presentation and content of the website on products, prices, promotions, commercial conditions, and services. These modifications will serve to improve the website, simultaneously enhancing the services offered to the User.
Despite all the attention placed in the preparation of the website's content, the information, texts, graphic documents, and/or other services may contain errors or be incomplete. In these situations, LIZYARA JEWELS cannot be held responsible for any damages resulting from the use (or inability to use) of the website, including damages caused by viruses or any inaccuracy or imperfection of the information.
1.4 Commercial Policy
The sale underlying each order made by the Customer is subject to a property reserve, so the products remain the property of LIZYARA JEWELS until the full payment of the due amount is made.
1.5 Information on the Products
LIZYARA JEWELS takes into account the information related to the essential characteristics of the products through technical descriptions shared by its suppliers and photographs that illustrate the products marketed.
The images and photographs of the products, despite trying to be as faithful as possible, are illustrative, so the Customer should consider the possibility of differences in color, appearance, shape, which may also be due to the monitor and the web browser used by them. Therefore, we recommend the Customer carefully and detailed consultation of the product and its characteristics, to duly certify them at the time of purchase.
1.6 Information on Prices
The retail prices indicated in the online store are presented in euros (€) and are subject to Value Added Tax (VAT) at the legal rate in force. This amount is always included in our prices.
The shipping service costs are borne by the User/Buyer and are added to the total value of the selected products. The User will be informed of these charges before confirming their order and completing the purchase process.
LIZYARA JEWELS reserves the right to change prices at any time. However, it commits to applying the rates and prices indicated at the time of making the purchase order.
In the event of a computer, manual, technical, or any other origin error that causes a substantial unexpected change in the public sale price by LIZYARA JEWELS, the purchase order will be considered invalid and annulled.
1.7 Purchase Process
To place a purchase order, it is necessary to access www.lizyarajewels.pt and follow the steps described below.
1.8 Registration
Firstly, you must register as a Customer on that website, filling out the electronic form following the instructions of each step. After registration, the User can proceed to purchase their product(s).
It is the Customer's responsibility to ensure that all necessary data are correctly and completely indicated, as only in this way can LIZYARA JEWELS guarantee the acceptance of the order and subsequent delivery.
1.9 Choice of Products
Throughout navigation in the online store, the Customer can view all available articles and variants, and select those that best serve their purpose of acquisition. They should insert the ones they wish to acquire in the virtual shopping basket, and they can always exclude any of the articles previously inserted there, without prejudice to orders for other products. Once the selection process is finished, they should review their order and verify that it is correct. They should now proceed to its payment, thus confirming the order.
1.10 Information
LIZYARA JEWELS reserves the right, at its sole discretion, to correct any error or omission in any part of the website without prior notice. LIZYARA JEWELS may make any other changes to the site, the materials, and the products or services described on the LIZYARA JEWELS website at any time without prior notice. The price of LIZYARA JEWELS products will always be stipulated on our website, except for typographical errors. In case of an error in the price of any product, we will contact the customer, presenting the option to confirm the order at the correct price or cancel it with the respective refund. If the customer wants a refund for their order, it will be made using the same payment method of the order.
CONTACTS For any questions, please contact us by email at info@lizyarajewels.pt
SHIPPING AND RETURNS
2.1 Shipping Shipping Costs
PORTUGAL: 4.90€ ISLANDS: 6.50€ EUROPE: 15€ REST OF THE WORLD: 20€
2.2 Payment Methods
In the online store, the payment methods are: CREDIT CARD, PAYPAL, MULTIBANCO, and MBWAY as indicated in the payment menu at the time of completing the purchase, no other means of payment being accepted.
The customer should only pay the exact amount specified in the confirmation of each order and should do so using only the above-mentioned payment methods. Otherwise, if the Customer tries to use another payment method not provided, LIZYARA JEWELS cannot be held responsible for the loss of payment or for any other damages that may result.
2.3 Confirmation or Cancellation
After making their purchase, the Customer will receive an automatic email confirming the transaction, which should be printed or saved for future reference. The order will only be processed after confirmation of the respective payment. In case of non-payment or non-compliance or non-confirmation of these General Conditions, LIZYARA JEWELS reserves the right not to accept the customer's order or cancel it, even after the automatic confirmation of the same. LIZYARA JEWELS reserves the right not to confirm and/or proceed with the delivery of the products of the order made by the Customer, regardless of the reason and free of responsibility for any damages or costs, if:
- there is any unforeseen event or change in current circumstances that may affect production, transport, and their costs, or cause abnormal price increases of raw materials;
- if, for some reason, it is impossible to ensure good collection and receipt of the respective payment;
- if the products ordered are no longer available;
- if the order was placed with errors in the essential data for the delivery of the order;
- if the order is flagged by the website's security systems as an incorrect, irregular order, and/or considered fraud.
In any of the cases mentioned, LIZYARA JEWELS will inform the Customer by email about such a situation of impossibility of confirming the sale and the consequent cancellation of the order, returning the amount paid for the articles.
2.4 Delivery
LIZYARA JEWELS provides delivery to the address indicated by the customer, which is ensured by our distribution partner - CTT Expresso.
2.5 Delivery Times
For orders with delivery to the address indicated by the customer: Orders made and paid for by 4 pm for Mainland Portugal are usually delivered the next day. Orders placed by 4 pm for the Islands and the Rest of the World usually take between 3/4 days to be delivered.
During sales, campaigns, or promotions, the deadline for payment is only 3 hours and depending on the volume of orders, the delivery period is made within 7 working days.
2.6 Exchanges/Returns/Complaints
EXCHANGES / RETURNS / COMPLAINTS EXCHANGES:
The customer has 14 consecutive days after receiving their order to exchange or return their item, without having to justify the reason for it. To make your exchange, you must contact by email at info.lizyarajewels.pt and wait for our instructions.
For the exchange, just place the item to be exchanged in a closed package/bag without needing to send the original packaging and send it by mail. You should never send your order back to us without our authorization, so we will not be responsible for its non-arrival. All exchanges or returns have a cost of €5 for Mainland Portugal and Spain. For exchanges from the islands or the rest of the world, the shipment of the piece for exchange is the responsibility of the customer, and it must be made through a courier or postal service with a tracking number so that it can be tracked. LIZYARA JEWELS is not responsible for the loss of orders, with the shipment being the total responsibility of the